Return and Refund Policy

Last updated: November 11, 2025

Thank you for using the Pinak Venture website and the Librainian app.

We appreciate your trust in our services. This Return and Refund Policy outlines the terms under which refunds or cancellations may be granted for any digital or service-based offering provided by us.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

  • Application refers to the Librainian app, a software program provided by the Company and downloaded by You on any electronic device.
  • Company (referred to as "the Company", "We", "Us", or "Our") refers to Pinak Venture.
  • Service refers to any digital, online, or technology-based service offered by the Company through the Application, Website, or both.
  • Website refers to Pinak Venture, accessible at https://pinakventure.com.
  • You means the individual or entity accessing or using the Service.

Service Cancellation and Refund Rights

Since we provide digital and service-based products, refunds are handled differently from those for physical goods.

You may request cancellation or a refund within 7 days of your initial purchase or subscription activation, provided that:

  • The service has not been fully delivered or utilized, and
  • No significant portion of the service has already been accessed or consumed.

All refund or cancellation requests must be submitted in writing to:

info@pinakventure.com

Refund Eligibility

Refunds may be considered in the following cases:

  • The service could not be delivered due to a technical issue or error on our end.
  • The service received was not as described on our platform.
  • The refund request is made within the 7-day window from the date of purchase.

Refunds will not be issued under the following circumstances:

  • The service has been fully provided, accessed, or used.
  • The refund request is made after 7 days from the date of purchase.
  • The refund is requested due to change of mind or user error.
  • The purchase was made during a discounted or promotional offer.

Refund Process

If your refund request is approved, the amount will be processed within 7–14 business days using the same payment method used for the original transaction.

Processing times may vary depending on your payment provider or bank.

Contact Us

If you have any questions about this Return and Refund Policy or wish to request a cancellation/refund, please contact us:

By email: info@pinakventure.com